Howden India empowers its community with secured work facilities leveraging TTBS endpoint security solution

Howden India empowers its community with secured work facilities leveraging TTBS endpoint security solution

Mumbai, 30 September 2021: Tata Tele Business Services (TTBS) End Point Security- Cybersecurity Solutions, a futuristic Enterprise endpoint protection solution that is fit for any size business i.e. MSME, or otherwise has been uniquely designed to support hybrid work culture. The solution is being used notably by the BFSI and Broking Industry. The key decision-makers of the MSMEs from the region have realized the need to address the security deficit to safeguard their applications and services. They have appreciated and started utilizing End-point security solutions that improve the security of the remote users and devices along with the critical data, enabling continuous growth.

Howden India, the stockbroking major is operating in risk consulting, risk management, insurance portfolio management, insurance broking, and claims management services provider whose sole aim is to protect the balance sheet of businesses and various other services organizations. With noteworthy expertise in Liability, Construction, Employee Benefits, Property insurance, they also give consumers insurance and risk management solutions in the Infrastructure, Oil & Energy, Marine, and Aviation sectors. Their clients are some of India’s best companies that vary by risk exposures and size.

Howden had difficulties in capturing leads and identifying registered customers. Public Switched Telephone Network (PSTN) solution was highly-priced, and the agent and caller could access each other’s contact details. Since their employees were working from home, and the requirement was that of a Softphone or Voice over Internet Protocol (VOIP) on laptops, desktops, mobile phones via Hotspot, Broadband, and LAN. The customer desired a hosted voice calling IVR, call recording, location-based routing, number masking, client history features that needed to be not only cost-effective but also enable the remote workforce to manage and monitor the client support team.

Tata Tele Business Services came in with an apt solution by implementing Open VPN-based calling to enable Softphone or VOIP functions. The customer’s agents were connected to the TATA cloud phone server over VPN whereas incoming calls were received through PSTN. TTBS offered a user-friendly web interface to manage geography-wise call routing, load balancing, real-time routing, Single SIP channel and centralized IVR for their pilot number. The Sticky Agent feature that routes customers to agents with agents well-versed with their transaction history or having a good rapport.

Elaborating further on the exceptional features of the TTBS End Point Cyber Security Solution, Vineet Mhatre- Head Infrastructure at Howden Insurance Brokers said “Tata Tele Business Services is an exceptional security partner with avant-garde endpoint security solutions, this has been the need of the hour right throughout the pandemic era. We have always treasured our brand association with Tata and continue to do so. “

Speaking on the development, Manish Singh, General Manager, Tata Teleservices appreciated Howden India’s trust in the TATA brand as well as the cyber endpoint security solution from TTBS and stated, “We are delighted to see the rising demand for TTBS Cloud-based security solutions which are top-rated in the Gartner quadrants. Our cloud security solutions are multi-layer solutions wherein endpoints can be protected, email can be protected, enable secure web access, next generations firewall to configure security policies and even multi-factor authentication can help to authenticate remote users and WFH employees to access customer applications or server. These security solutions are robust, scalable, and can be rapidly deployed at an affordable cost.  


Digital agility has been a competitive advantage for enterprises in recent times, data privacy and data security is the utmost priority for every organization as cyber-attacks like phishing, ransomware, etc have become more far more pervasive and sophisticated especially during the pandemic and these can have a profound impact on an organization’s financials, reputation, and sustainability.  To help enterprises improve the security of their remote users and critical data, TTBS has enhanced its Cybersecurity portfolio to provide a world-class Cloud Content Security Platform (CCSP). Supported by Machine learning technology, the comprehensive security solutions platform is integrated with security offerings from Cisco, Palo Alto Networks, and Fortinet. TTBS customers can now have easy access to this comprehensive smart perimeter security proposition. 


About Tata Teleservices 

Tata Teleservices Limited along with its subsidiary Tata Teleservices (Maharashtra) Limited (NSE: TTML, BSE:  532371) (Tata Teleservices) is a growing market leader in the Enterprise space. It offers a comprehensive portfolio of voice, data, and managed services to enterprises and carriers in the country under the brand name Tata Tele Business Services (TTBS). Tata Teleservices has an extensive, high-quality, and robust wireline network and offers its products and services in more than 60 cities across India. Tata Teleservices has one of the largest enterprise-focused teams in the industry with deep customer engagement and technology orientation offering focused sales and service experience to customers. Tata Teleservices (Maharashtra) Limited is listed on BSE and NSE in India.

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